IT Services

Optimize IT, Maximize ROI.

Transform your businesswith IT excellence

When systems crash, tickets pile up, and updates drag on– productivity suffers, and costs climb—it is time to simplify the chaos. Our ITSM Consultancy Services simplify your business operations and make IT into a growth driver.

First, we find where things are slowing down – outdated workflows, sluggish ticket resolutions, or disconnected systems. ServiceNow tracks real-time performance, showing you exactly where workflows are getting stuck. Tools like Jira help map out the entire process so you can see where delays happen and tackle them head-on.

Once you know what’s causing the hold-up, it’s time to make changes. BMC Remedy helps automate your operations by routing tickets based on priority, cutting response times by 40%. Zendesk and Freshservice make ticket management simple, so issues get solved quicker, and everything runs smoother.

The result is Faster issue resolution, smoother operations, and IT that perfectly supports your business growth.

Transform into a super-agile business that’s:

100%

Instantly Responsive

3X

Faster at adapting to change

2X

More efficient

Why you'll love us?

We’re 10x thinkers and change makers, driving extreme-value innovation through human-centric design and emerging tech, defying the traditional. With a track record of serving 300+ businesses globally, collaborating with VC firms, startups, SMEs, and governments, while also developing our own GenAI products – we’re obsessed with building high-impact products, ready for scale.

ITSM Consultancy Services: Simplify, Reinvent, Innovate

ITSM Consultancy Service uncomplicates your IT operations, eliminates the unnecessary and keeps your processes lean & efficient. We focus on improving workflows, solving recurring issues, and keeping your systems nimble. We aim to help your business run smoother and stay agile with IT that works for you.

ITSM Assessment and Gap Analysis

If your customer support (ticket resolution) is slow, it’s time to review your operations. The ITSM assessment helps find the gaps. ITIL frameworks make sure your processes follow industry standards of speed, security and scalability. Node-RED automates ticket routing and spots where things get stuck. Data analytics shows you recurring issues to fix them quickly.

Take misrouted tickets, for example. By reviewing past data, you can spot the cause. Fixing those issues means faster ticket routing, less downtime, and smoother service overall.

IT Service Catalog Refinement

Make it simple for customers to access support services. We use Freshservice to organise your service catalog in one place—and reduce searching time. Zendesk enhances this with AI recommendations.

For example, users who face connectivity problems can instantly get suggested solutions through self-service articles. This helps resolve issues quickly without needing to wait for support.

Incident Management Consulting

Minimize downtime and resolve incidents faster. PagerDuty automatically prioritizes incidents and assigns them to the right team, while Datadog monitors systems 24/7 to catch issues before they escalate.

For example, if a server crashes, the system instantly detects the issue and notifies the team with the right expertise, ensuring a fast response and minimal disruption.

Change and Release Management Consulting

Managing changes and releases smoothly is key. Consulting helps identify gaps and optimize your processes. Azure DevOps speeds up approvals, GitLab tracks release stages, and CircleCI automates updates, ensuring faster, error-free deployments.

When a new feature is added, a clear process checks every step. Testing happens at each stage, reducing mistakes and delays. This helps deliver updates quickly without compromising on quality.

Knowledge Management System

A well-organized knowledge base saves time and boosts productivity. Confluence and Zendesk create a central hub for solutions. For example, your team can access a step-by-step guide for network troubleshooting, cutting down resolution time during incidents.

IBM Watson and Zendesk Answer Bot handle routine questions. If a user asks about resetting a password, these bots provide precise instructions, saving your team’s time for complex issues.

Process Design and Optimization

Manual tasks slow everything down. UiPath automates routine work like data entry, cutting errors and boosting speed. Jira Service Management organises service requests, prioritising and handling tasks quickly.

For example, if a server crashes, the system detects it, creates a ticket, and assigns it. While the team works on the fix, other tasks like gathering logs run automatically, speeding up response time and issue resolution.

ITSM Tool Selection and Implementation

Find the right tools to enhance IT service management. Jira Service Management aligns processes for agile teams by automatically routing tickets and managing changes. Zoho Desk is easy to use, with a knowledge base that helps small businesses manage tasks efficiently.

For instance, if a support ticket is incorrectly assigned—automated systems can redirect it to the right team in seconds. This ensures faster responses and keeps operations running smoothly.

Problem Management Framework

Dealing with repetitive failures? Splunk analyzes your incident history to find patterns and root causes. At the same time, ServiceNow’s CMDB gives you a clear map of IT assets and their connections, highlighting potential misconfigurations.

For example, if network issues happen after software updates, analyzing incident data can pinpoint the cause. Fixing misconfigurations ensures smoother, more reliable system performance.

IT Asset Management Consulting

IT Asset Management Consulting helps you gain full visibility into your IT resources. Ivanti and SolarWinds track assets across your infrastructure in real-time. Snow Software ensures software compliance.

For example, if a software license expires or you spot an unauthorized app, you can act quickly to address it, preventing potential compliance risks or security breaches. By staying on top of these aspects, you streamline operations and reduce unnecessary expenses.

Configuration Management Consulting

Inconsistent configurations can lead to system downtime and errors. Ansible automates settings and ensures uniform configurations across all systems. Chef automates server configurations by treating them as code.

For example, if one server is misconfigured, automation quickly adjusts all systems to the right settings, preventing errors from spreading. This keeps everything running smoothly and avoids disruptions.

Your IT systems deserve the best—partner with experts who deliver solutions that work.
Reach out now.

Choosing Codewave for ITSM Consultancy Services

Our ITSM consultancy solutions refine workflows, minimize downtime, and make your operations dynamic and agile. With efficient tools and expert guidance, you will invest in IT that makes your business more adaptive to change.

Codewave’s Innovative ITSM Solutions

Codewave has developed over 400 software solutions for 15+ industries. We’re experts in using top-notch tech to build amazing products. Want to improve your IT service management or simplify your operations? We’re ready to help you make it happen.

Omnichannel CX

Managing customer support across multiple platforms takes a lot of work. ITSM tools like Freshdesk and Help Scout integrate everything—email, chat, social media—your team can handle requests in one unified system.

Imagine resolving a support ticket from Twitter just as easily as from email—no missed details, no frustration.

Data & AI Strategy

ITSM should work smarter, not harder. Using AI-powered tools like ServiceTitan AI and Kaseya VSA, you can track recurring issues and predict them before they happen.

For example, if there’s a spike in IT support tickets about software glitches, AI can suggest solutions from past cases to solve them quickly, boosting your team’s efficiency.

Brand Experience

User-friendly ITSM systems mean your employees won’t waste time resolving clunky interfaces. SysAid and TeamDynamix simplify IT support by categorizing and prioritizing tickets effortlessly.

With just a click, high-priority issues are flagged, helping employees focus on resolving problems quickly instead of navigating clunky interfaces. Their clean layouts ensure your team stays productive and efficient, creating a smoother IT support experience.

Real-time Intelligence

Waiting for reports to catch up? Forget that. ITSM dashboards like SolarWinds and ManageEngine ServiceDesk Plus give you live updates on ticket status. This allows your team to make quick, data-driven decisions.

For example, you can quickly reassign tickets if one department has too many requests. This ensures smooth operations and keeps service delivery fast, regardless of workload.

Architecture for Agility

As your business grows, IT systems must scale with ease. Cherwell Service Management and BMC Helix offer this flexibility, allowing seamless growth without limitations.

For example, Zendesk adapts to handle thousands of tickets daily. When your support volume increases, the platform automatically scales to meet the demand, ensuring your team can handle more requests efficiently without missing a beat.

Automation & Optimization

The more you automate, the less your team gets bogged down with routine tasks. Automating things like ticket routing or status updates can free up valuable time.

For example, ServiceTitan and HappyFox can automatically prioritize high-severity tickets, routing them to top agents for quicker resolutions. This reduces resolution times and enhances customer satisfaction while your team focuses on more strategic tasks.

Industries Transformed by ITSM Solutions

Healthcare	Improved care starts with efficient IT service management. Easily manage incidents, track assets, and ensure compliance, all while reducing downtime. Systems stay reliable, so healthcare workers focus on patients.
Transportation	Transport management thrives on quick IT support. Automate incident handling, track assets, and systematize requests. Keep everything moving without unnecessary delays.
Energy	Energy companies rely on uninterrupted IT services. Predictive maintenance and optimized ticketing reduce system downtime. Manage services efficiently and focus on what matters most.
Retail	Keep your retail systems up and running smoothly. Automated ticketing and real-time incident tracking ensure seamless customer experiences, from checkout to support.
Insurance	In insurance, IT downtime can cost time and money. Prioritize incidents, track assets, and automate workflows. Fast responses lead to faster claims and satisfied clients.
Agriculture	ITSM keeps agricultural operations running efficiently. Automate support tickets, monitor assets, and reduce system issues. This means more time focused on farming, less on tech issues.
Education	Educational institutions benefit from fast IT support and efficient asset management. Ensure systems stay operational so staff and students can focus on learning.
Fintech	Managing IT services in finance means smooth transactions and secure data. Keep everything running with automated workflows and fast issue resolution. Better service means happier customers.

What to expect

What to expect working with us.

We transform companies!

Codewave is an award-winning company that transforms businesses by generating ideas, building products, and accelerating growth.

Frequently asked questions

.01 /What is ITSM consulting, and how can it benefit my business?

ITSM consulting optimizes your IT services to align with business goals and enhance efficiency. For SMEs and startups, it improves service quality, cuts costs, boosts customer satisfaction, and ensures better alignment between IT and business objectives.

.02 /How does Codewave's design thinking approach differ from traditional ITSM consulting?

Codewave uses a human-centered design thinking approach, focusing on user needs to create innovative solutions that improve IT processes and enhance overall business value, unlike traditional ITSM consulting, which may prioritize technical fixes over user experience.

.03 /What industries does Codewave have experience with in ITSM consulting?

We have worked across industries like technology, finance, healthcare, and manufacturing, with clients ranging from startups to global enterprises, adapting ITSM strategies to diverse needs.

.04 /How long does an ITSM consulting engagement typically last?

Engagements vary depending on the project’s complexity. Initial assessments may take a few weeks, while full implementation can take several months. Timelines are customized based on your business’s needs.

.05 /Can Codewave help with ITSM tool selection and implementation?

Yes, we help with selecting and implementing the best ITSM tools for your needs. The team evaluates your requirements and ensures seamless adoption, maximizing the tool’s value to your business.

.06 /How does Codewave ensure that ITSM improvements are sustainable in the long term?

Sustainability is achieved by focusing on training, knowledge transfer, and fostering a culture of continuous improvement, empowering your team to maintain and evolve ITSM practices.

.07 /How do you measure the success of an ITSM implementation?

Success is measured through KPIs like reduced response times, improved customer satisfaction, increased efficiency in handling incidents, and better alignment of IT with business goals. We set clear metrics at the start to track progress.

.08 /What happens after the ITSM consulting project is completed?

After completion, Codewave ensures a smooth transition by providing ongoing support, training, and resources. The team works with your IT staff to ensure they can effectively manage and improve the system moving forward.

.09 /Can ITSM consulting improve employee productivity?

Yes, by simplifying IT workflows and automating repetitive tasks, employees can focus on more strategic work. Faster issue resolution and smoother processes lead to increased productivity and satisfaction.

.10 /What sets Codewave apart from other ITSM consulting firms?

We combine technical expertise with a focus on user experience and continuous improvement. Unlike traditional consultants, Our human-centred approach ensures that the solutions are not only effective but also aligned with your fast evolving business needs.