Managed application services

Managed Application Services

Who Is Managing Your Suite Of Apps?

Your business runs 24/7 on your Apps, but you struggle with frequent downtimes and defects. Your tech team is already overwhelmed with requests to fix bugs, apply patches, and push updates to production. When new security threats arise, your team is forced into reactive mode, scrambling to patch vulnerabilities, leaving your business exposed. Managing your suite of software applications shouldn’t be this painful, isn’t it?

We address these challenges head-on with our Managed Application Services. Using ServiceNow, we automate and streamline incident, problem, and change management processes, reducing downtime and ensuring your software applications stay secure and reliable on production.

Splunk helps us monitor your software ecosystem in real-time, providing deep visibility into performance and security on production. This enables us to identify and resolve issues proactively before they disrupt your business. With AppDynamics, we gain insights into your application’s performance, track key metrics, and resolve any performance degradation to ensure smooth operations.

We deploy and manage your software applications using Docker and Kubernetes, optimizing scalability and simplifying deployments, saving your team time and resources. For security, we use Qualys for automated vulnerability assessments, Nessus for thorough compliance checks, and conduct regular penetration testing to identify and fix security gaps.

Here’s What Well-Managed Applications Can Do:

99.99%

Availability & Uptime

30%

Lower IT Support Costs

3x

Faster launches

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Your Software Applications Are Letting You Down - Quietly

Here’s what you need to make sure your apps aren’t dropping the ball, but consistently delivering business outcomes.

Application Monitoring

Your software is running 24/7, but without continuous monitoring, delays, defects and crashes go unnoticed. Critical performance issues, like slow database queries or memory leaks, often go unnoticed until it’s too late leading to loss of users, usage and revenue.

We use AppDynamics to monitor your software’s performance in real-time, catching any performance dips or errors as they happen. Splunk helps us analyze logs and identify recurring issues that could affect your software in the future. Together, they provide a comprehensive view of your system’s health, so problems are identified and solved before they escalate.

Example: When a sudden increase in sales volume starts slowing down your internal payment processing system, you need a monitoring system to detect the issue immediately and scale up resources automatically to meet the demand.

Application Maintenance

Software crashes and slow applications, when not addressed quickly can lead to significant user churn and business impact. We automate patch management with ServiceNow to ensure your software is always up-to-date with performance improvements, crash fixes and latest security fixes. We use Jenkins for automated deployments, so any updates are rolled out without downtime. Additionally, Docker and Kubernetes containerize and orchestrate your software, allowing for seamless scaling and high availability.

Example: A critical update is automatically deployed to your CRM software during off-peak hours. The update improves performance and fixes security vulnerabilities, ensuring that your team can access the system without disruption.

Application Security

Security vulnerabilities in your software expose your business to cyberattacks. Unpatched software, weak passwords, and unsecured data paths can lead to sensitive customer data being breached, or worse, financial loss / reputation loss from cyberattacks. Missing a single patch can create an opening for attackers.

We proactively secure your software using Qualys for automated vulnerability scanning, which flags outdated software, unsecured APIs, or unencrypted data. We also run Nessus for regular compliance checks, ensuring your software meets industry standards like PCI-DSS or ISO 27001. Regular penetration testing helps us identify potential attack vectors before they’re exploited.

Example: When an outdated encryption algorithm is found in your payment gateway, the security flaw is flagged by Qualys. The encryption is updated, and the system is retested for compliance, ensuring the software is secure and compliant with no service interruptions.

DevOps Automation

Manual deployments slow down your development process and increase the risk of deployment errors. Each time a new feature or bug fix is pushed, your team has to wait for tests to run and for approvals to be processed. This delays features going live on production. At Codewave, we automate the entire release workflow so your team can focus on shipping code fast, launching frequently, maximizing business value; not wasting time managing deployment pipelines.

We automate the entire deployment pipeline using Jenkins for Continuous Integration (CI) and Continuous Delivery (CD). Every code change is automatically tested for errors and potential regressions before it reaches production. GitLab manages version control, so we track every change, ensuring consistency and traceability.

Example: A developer commits a new feature to your software. Jenkins immediately runs automated tests, detecting a regression. The deployment is paused until the issue is fixed, ensuring that no broken code makes it to production, speeding up delivery without compromising quality.

Application Disaster Recovery & Backup Management

Your software systems are critical, but what happens if your data is lost, your system crashes, or a disaster strikes? Without a proper recovery plan, these situations can lead to extended downtime, data loss, and a major disruption to your business operations. If you can’t restore your software quickly, your teams will be stuck, and customers will be frustrated.

We design and implement disaster recovery plans to ensure your software is protected in case of failure. Using automated backup solutions, we ensure that your data is continuously backed up, stored securely, and ready to be restored quickly if needed. Regular testing of your recovery process ensures that it works smoothly, and in case of an outage, we can bring your software back online as quickly as possible, minimizing disruption.

Example: If your internal software system crashes due to an unexpected error, the disaster recovery plan kicks in. The most recent backup is restored, and the system is back online within minutes, so your teams don’t lose time, and your operations continue without delay.

Application User Experience (UX) Optimization

Users get frustrated when your software is hard to use or slow to respond. Whether it’s navigating through complex interfaces, waiting for pages to load, or dealing with unresponsive features, these issues directly affect user satisfaction. When users can’t engage with your software easily, it hurts adoption and engagement rates.

We work on optimizing the user interface (UI) and user experience (UX) of your software applications to make them intuitive, fast, and easy to use. By reducing user effort, making it simple for users to get most things done in a couple of clicks, reducing load times, and enhancing the design, we ensure that your users have a smooth experience. The goal is to increase adoption, improve engagement, maximize delight and value for users.

Example: When users find it difficult to navigate through your software due to complicated menus, we simplify the information architecture with global search and “one-click landing” to help your users access what they need faster.

Cloud Cost Optimization

Cloud resources are often underused or misconfigured, leading to unnecessary spending. Instances left running when not in use, over-provisioned servers, or the failure to scale down during low demand can significantly inflate your cloud costs. Without visibility, you’re spending more than needed for your software’s performance.

We analyze your cloud infrastructure with AWS Cost Explorer and Azure Cost Management to identify areas of inefficiency. We implement auto-scaling policies to ensure that resources scale up when needed and scale down during low-demand periods, avoiding unnecessary costs. CloudHealth provides detailed insights into long-term trends, helping us optimize your cloud environment.

Example: We find that an oversized cloud instance is running for a project that doesn’t require it. Using AWS Cost Explorer, we resize the instance to a more cost-effective type, and set up auto-scaling to adjust resources automatically based on real-time demand, ensuring cloud costs are kept under control without sacrificing performance.

Industry-Specific Application Management

Healthcare	Ensure EHR systems and telemedicine software comply with HIPAA, stay secure, and run smoothly for seamless patient care and operational efficiency.
Fintech	Secure financial transaction systems and payment applications, ensuring PCI-DSS compliance and optimized performance for fast, reliable, and secure transactions.
Energy	Maintain real-time monitoring software and data management tools, ensuring high availability for critical energy operations, reducing downtime and boosting efficiency.
Education	Secure and optimize learning management systems and student portals, ensuring reliable access for students and faculty with minimal disruptions.
Insurance	Ensure secure claims processing software, protect customer data, and maintain policy management systems for regulatory compliance and efficient service.
Transportation	Optimize logistics software, tracking systems, and customer-facing apps, ensuring real-time accuracy, reducing delays, and improving service reliability.

Don't Let Application Chaos Hold You Back Another Day.

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Codewave's Approach to Proactive Application Maintenance

Assessment & Discovery

We kick off with a Design Thinking Workshop to understand your critical Business KPIs and your Software application ecosystem. Through collaborative sessions, we identify pain points, performance bottlenecks, and potential business risks of not fixing issues. We speak to your key stakeholders, understand critical processes affecting your customers or operations, and assess how effectively your existing software apps are serving your business needs. We use New Relic and AppDynamics to gather performance data and pinpoint inefficiencies.

Strategy & Roadmap

With insights from the design thinking workshop, we craft a detailed strategy and plan. This includes setting clear objectives and defining success criteria (when we will call the application management successful). A roadmap is created, with a phase-wise plan to execute a series of activities towards increase stability in your software applications and minimizing negative impact on your business.

Implementation & Optimization

As we implement solutions in a phased manner, we regularly measure our efforts against the outcomes; to ensure all appliocation management efforts lead to measurable ROI / business impact.

For containerized applications, we use Docker and Kubernetes for efficient deployment and management. Jenkins automates testing and deployment pipelines to ensure code is pushed quickly and reliably. We use ServiceNow for Security patches and updates for seamless incident management and change control.

Continuous Monitoring & Support

We continuously monitor your applications with Splunk for log management and Datadog for real-time application performance monitoring. PagerDuty ensures that our team is alerted to any critical issues, enabling us to respond quickly. We also measure how effective our efforts were, in creating the outcomes you envisioned.

Ongoing Maintenance & Upgrades

We use Ansible for automation and configuration management to take a proactive approach to maintenance. GitLab and Bitbucket manage regular updates, patches, and version control to keep applications up-to-date. We use Qualys for vulnerability scanning and Nessus for compliance checks, ensuring security standards are met and applications stay protected.

The Tech That Powers Our Managed Services

Service	Tools & Technologies	Purpose
Application Monitoring	AppDynamics, Splunk, Datadog	Monitor performance, detect anomalies, and analyze logs
Automation & Scaling	Docker, Kubernetes, Jenkins, Ansible	Automate deployment, manage containers, scale resources
Incident Management	ServiceNow, Jira, PagerDuty	Track and resolve issues, manage incidents in real-time
Security & Compliance	Qualys, Nessus, GitLab, Bitbucket	Scan for vulnerabilities, ensure compliance, manage code
Cloud Infrastructure	AWS, Azure, Google Cloud	Host, manage, and scale applications on the cloud
Version Control	GitLab, Bitbucket, GitHub	Manage code versions, collaborate on development
Collaboration & Docs	Confluence, Miro, Lucidchart, Jira Service Management	Documentation, team collaboration, and workflow planning

Benefits of Managed Application Services

Focus on Core Business Operations

By outsourcing application management, you free up your internal teams to focus on what matters most—driving growth and innovation. Managing IT systems, security, and updates can be time-consuming and distracting. With managed services, you can leave the technical work to experts while your team concentrates on strategic objectives.

Reduce Labor Costs and Overhead

Hiring, training, and managing an in-house application IT team is expensive. With managed services, you only pay for the resources you use. There's no need to hire specialized staff, train them, or handle the complexities of employee benefits and turnover. This keeps costs predictable and scalable.

Pay As You Use

Outsourcing shifts costs from fixed (salaries) to variable (pay-per-service), freeing up capital for other priorities. Instead of investing in internal resources, you pay for the services you need when you need them, allowing you to invest more in product development, marketing, or other strategic growth areas.

Save Time and Access Expertise

Building and training an in-house team can take months and significant investment. Managed services provide immediate access to a skilled team of experts who are already familiar with your needs. This saves valuable time and ensures your applications are managed and optimized from day one.

Mitigate Risk

Employee exits and sudden staffing shortages can disrupt your application services, causing downtime and additional costs. With managed services, you avoid these risks. Your applications remain consistently supported by professionals, eliminating the need for costly replacements or retraining.

We transform companies!

Codewave is an award-winning company that transforms businesses by generating ideas, building products, and accelerating growth.

Frequently asked questions

What makes Codewave's Managed Application Services different from other providers?

Codewave uniquely combines design thinking methodology with technical expertise, offering a UX-first approach to application management. Our global presence across 7 countries and experience in cross-platform solutions ensures comprehensive support tailored to your business needs.

How does the onboarding process work?

Our onboarding process begins with a design thinking workshop to understand your business needs, followed by a technical assessment, implementation strategy development, and gradual transition. We ensure knowledge transfer and minimal disruption to your operations during the process.

What types of applications do you manage?

We manage a wide range of applications including web applications, mobile apps, cloud-based solutions, and edge computing applications. Our expertise spans across multiple platforms and technologies, with particular focus on scalable solutions for SMEs.

How do you ensure application security and compliance?

We implement comprehensive security measures including regular security audits, compliance checks, and updates. Our global team stays current with regional compliance requirements and implements best practices for data protection and security.

What is your support model and response time?

We provide 24/7 support through our global team, with dedicated response times based on issue priority. Critical issues are addressed within hours, and we maintain regular communication channels for ongoing support and updates.

How do you handle application updates and improvements?

We follow an agile methodology for continuous improvement, incorporating regular updates, performance optimization, and feature enhancements. Our design-thinking approach ensures updates are user-focused and align with your business objectives.

What are the pricing models available?

We offer flexible pricing models based on your needs, including monthly subscriptions and custom packages. Our transparent pricing structure accounts for the scope of services, complexity of applications, and level of support required.

How do you measure and report success?

We establish clear KPIs at the start of our engagement and provide regular reporting on metrics such as application performance, user satisfaction, uptime, and cost savings. Regular reviews ensure alignment with your business goals.

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