IT Services
Optimize IT, Maximize ROI.
Transform your businesswith IT excellence
When systems crash, tickets pile up, and updates drag on– productivity suffers, and costs climb—it is time to simplify the chaos. Our ITSM Consultancy Services simplify your business operations and make IT into a growth driver.
First, we find where things are slowing down – outdated workflows, sluggish ticket resolutions, or disconnected systems. ServiceNow tracks real-time performance, showing you exactly where workflows are getting stuck. Tools like Jira help map out the entire process so you can see where delays happen and tackle them head-on.
Once you know what’s causing the hold-up, it’s time to make changes. BMC Remedy helps automate your operations by routing tickets based on priority, cutting response times by 40%. Zendesk and Freshservice make ticket management simple, so issues get solved quicker, and everything runs smoother.
The result is Faster issue resolution, smoother operations, and IT that perfectly supports your business growth.
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Why you'll love us?
We’re 10x thinkers and change makers, driving extreme-value innovation through human-centric design and emerging tech, defying the traditional.
With a track record of serving 300+ businesses globally, collaborating with VC firms, startups, SMEs, and governments, while also developing our own GenAI products – we’re obsessed with building high-impact products, ready for scale.
ITSM Consultancy Services: Simplify, Reinvent, Innovate
ITSM Consultancy Service uncomplicates your IT operations, eliminates the unnecessary and keeps your processes lean & efficient. We focus on improving workflows, solving recurring issues, and keeping your systems nimble. We aim to help your business run smoother and stay agile with IT that works for you.
If your customer support (ticket resolution) is slow, it’s time to review your operations. The ITSM assessment helps find the gaps. ITIL frameworks make sure your processes follow industry standards of speed, security and scalability. Node-RED automates ticket routing and spots where things get stuck. Data analytics shows you recurring issues to fix them quickly.
Take misrouted tickets, for example. By reviewing past data, you can spot the cause. Fixing those issues means faster ticket routing, less downtime, and smoother service overall.
Make it simple for customers to access support services. We use Freshservice to organise your service catalog in one place—and reduce searching time. Zendesk enhances this with AI recommendations.
For example, users who face connectivity problems can instantly get suggested solutions through self-service articles. This helps resolve issues quickly without needing to wait for support.
Minimize downtime and resolve incidents faster. PagerDuty automatically prioritizes incidents and assigns them to the right team, while Datadog monitors systems 24/7 to catch issues before they escalate.
For example, if a server crashes, the system instantly detects the issue and notifies the team with the right expertise, ensuring a fast response and minimal disruption.
Managing changes and releases smoothly is key. Consulting helps identify gaps and optimize your processes. Azure DevOps speeds up approvals, GitLab tracks release stages, and CircleCI automates updates, ensuring faster, error-free deployments.
When a new feature is added, a clear process checks every step. Testing happens at each stage, reducing mistakes and delays. This helps deliver updates quickly without compromising on quality.
A well-organized knowledge base saves time and boosts productivity. Confluence and Zendesk create a central hub for solutions. For example, your team can access a step-by-step guide for network troubleshooting, cutting down resolution time during incidents.
IBM Watson and Zendesk Answer Bot handle routine questions. If a user asks about resetting a password, these bots provide precise instructions, saving your team’s time for complex issues.
Manual tasks slow everything down. UiPath automates routine work like data entry, cutting errors and boosting speed. Jira Service Management organises service requests, prioritising and handling tasks quickly.
For example, if a server crashes, the system detects it, creates a ticket, and assigns it. While the team works on the fix, other tasks like gathering logs run automatically, speeding up response time and issue resolution.
Find the right tools to enhance IT service management. Jira Service Management aligns processes for agile teams by automatically routing tickets and managing changes. Zoho Desk is easy to use, with a knowledge base that helps small businesses manage tasks efficiently.
For instance, if a support ticket is incorrectly assigned—automated systems can redirect it to the right team in seconds. This ensures faster responses and keeps operations running smoothly.
Dealing with repetitive failures? Splunk analyzes your incident history to find patterns and root causes. At the same time, ServiceNow’s CMDB gives you a clear map of IT assets and their connections, highlighting potential misconfigurations.
For example, if network issues happen after software updates, analyzing incident data can pinpoint the cause. Fixing misconfigurations ensures smoother, more reliable system performance.
IT Asset Management Consulting helps you gain full visibility into your IT resources. Ivanti and SolarWinds track assets across your infrastructure in real-time. Snow Software ensures software compliance.
For example, if a software license expires or you spot an unauthorized app, you can act quickly to address it, preventing potential compliance risks or security breaches. By staying on top of these aspects, you streamline operations and reduce unnecessary expenses.
Inconsistent configurations can lead to system downtime and errors. Ansible automates settings and ensures uniform configurations across all systems. Chef automates server configurations by treating them as code.
For example, if one server is misconfigured, automation quickly adjusts all systems to the right settings, preventing errors from spreading. This keeps everything running smoothly and avoids disruptions.
Choosing Codewave for ITSM Consultancy Services
Our ITSM consultancy solutions refine workflows, minimize downtime, and make your operations dynamic and agile. With efficient tools and expert guidance, you will invest in IT that makes your business more adaptive to change.
Design Thinking That Works
Design Thinking drives the process of solving real problems. The goal is simple: create IT solutions that are effective, easy to use, and scalable. The systems put in place evolve as the business does, ensuring long-term benefits.
Industry-Specific Solutions
Our ITSM solutions are designed to meet specific industry needs. In retail, stock is tracked based on actual sales data. In healthcare, patient information is managed efficiently while staying compliant with regulations. These solutions address real business challenges and improve daily operations.
Affordable ITSM Solutions That Scale
We start with the basics and scale as needed. CRM keeps customer relationships organized. ServiceNow automates workflows, simplifying IT service management. Solutions grow with the business, adding new features without overwhelming teams.
IT Systems That Scale
As the business grows, IT systems should scale smoothly. Automated systems handle the surge without compromising service quality if support tickets or service requests increase.
Co-Creation for the Right Fit
Co-creation excel designing solutions that fit the business’s unique needs. Instead of offering a one-size-fits-all solution, collaboration ensures the right tools are implemented to address specific goals.
Codewave’s Innovative ITSM Solutions
Codewave has developed over 400 software solutions for 15+ industries. We’re experts in using top-notch tech to build amazing products. Want to improve your IT service management or simplify your operations? We’re ready to help you make it happen.
Omnichannel CXManaging customer support across multiple platforms takes a lot of work. ITSM tools like Freshdesk and Help Scout integrate everything—email, chat, social media—your team can handle requests in one unified system. Imagine resolving a support ticket from Twitter just as easily as from email—no missed details, no frustration. | Data & AI StrategyITSM should work smarter, not harder. Using AI-powered tools like ServiceTitan AI and Kaseya VSA, you can track recurring issues and predict them before they happen. For example, if there’s a spike in IT support tickets about software glitches, AI can suggest solutions from past cases to solve them quickly, boosting your team’s efficiency. |
Brand ExperienceUser-friendly ITSM systems mean your employees won’t waste time resolving clunky interfaces. SysAid and TeamDynamix simplify IT support by categorizing and prioritizing tickets effortlessly. With just a click, high-priority issues are flagged, helping employees focus on resolving problems quickly instead of navigating clunky interfaces. Their clean layouts ensure your team stays productive and efficient, creating a smoother IT support experience. | Real-time IntelligenceWaiting for reports to catch up? Forget that. ITSM dashboards like SolarWinds and ManageEngine ServiceDesk Plus give you live updates on ticket status. This allows your team to make quick, data-driven decisions. For example, you can quickly reassign tickets if one department has too many requests. This ensures smooth operations and keeps service delivery fast, regardless of workload. |
Architecture for AgilityAs your business grows, IT systems must scale with ease. Cherwell Service Management and BMC Helix offer this flexibility, allowing seamless growth without limitations. For example, Zendesk adapts to handle thousands of tickets daily. When your support volume increases, the platform automatically scales to meet the demand, ensuring your team can handle more requests efficiently without missing a beat. | Automation & OptimizationThe more you automate, the less your team gets bogged down with routine tasks. Automating things like ticket routing or status updates can free up valuable time. For example, ServiceTitan and HappyFox can automatically prioritize high-severity tickets, routing them to top agents for quicker resolutions. This reduces resolution times and enhances customer satisfaction while your team focuses on more strategic tasks. |
Your IT systems deserve the best - partner with experts who deliver solutions that work.
Industries Transformed by ITSM Solutions
Improved care starts with efficient IT service management. Easily manage incidents, track assets, and ensure compliance, all while reducing downtime. Systems stay reliable, so healthcare workers focus on patients. | |
Transport management thrives on quick IT support. Automate incident handling, track assets, and systematize requests. Keep everything moving without unnecessary delays. | |
Energy companies rely on uninterrupted IT services. Predictive maintenance and optimized ticketing reduce system downtime. Manage services efficiently and focus on what matters most. | |
Keep your retail systems up and running smoothly. Automated ticketing and real-time incident tracking ensure seamless customer experiences, from checkout to support. | |
In insurance, IT downtime can cost time and money. Prioritize incidents, track assets, and automate workflows. Fast responses lead to faster claims and satisfied clients. | |
ITSM keeps agricultural operations running efficiently. Automate support tickets, monitor assets, and reduce system issues. This means more time focused on farming, less on tech issues. | |
Educational institutions benefit from fast IT support and efficient asset management. Ensure systems stay operational so staff and students can focus on learning. | |
Managing IT services in finance means smooth transactions and secure data. Keep everything running with automated workflows and fast issue resolution. Better service means happier customers. |
What to expect working with us.
We transform companies!
Codewave is an award-winning company that transforms businesses by generating ideas, building products, and accelerating growth.
Frequently asked questions
ITSM consulting optimizes your IT services to align with business goals and enhance efficiency. For SMEs and startups, it improves service quality, cuts costs, boosts customer satisfaction, and ensures better alignment between IT and business objectives.
Codewave uses a human-centered design thinking approach, focusing on user needs to create innovative solutions that improve IT processes and enhance overall business value, unlike traditional ITSM consulting, which may prioritize technical fixes over user experience.
We have worked across industries like technology, finance, healthcare, and manufacturing, with clients ranging from startups to global enterprises, adapting ITSM strategies to diverse needs.
Engagements vary depending on the project’s complexity. Initial assessments may take a few weeks, while full implementation can take several months. Timelines are customized based on your business’s needs.
Yes, we help with selecting and implementing the best ITSM tools for your needs. The team evaluates your requirements and ensures seamless adoption, maximizing the tool’s value to your business.
Sustainability is achieved by focusing on training, knowledge transfer, and fostering a culture of continuous improvement, empowering your team to maintain and evolve ITSM practices.
Success is measured through KPIs like reduced response times, improved customer satisfaction, increased efficiency in handling incidents, and better alignment of IT with business goals. We set clear metrics at the start to track progress.
After completion, Codewave ensures a smooth transition by providing ongoing support, training, and resources. The team works with your IT staff to ensure they can effectively manage and improve the system moving forward.
Yes, by simplifying IT workflows and automating repetitive tasks, employees can focus on more strategic work. Faster issue resolution and smoother processes lead to increased productivity and satisfaction.
We combine technical expertise with a focus on user experience and continuous improvement. Unlike traditional consultants, Our human-centred approach ensures that the solutions are not only effective but also aligned with your fast evolving business needs.
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