Codewave

Conversational AI Services

Conversational AI Platform Development

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Humanizing AI, Humanizing Conversations

Your customers need clear, reliable support at every interaction, with a human touch. Every unanswered question or missed moment of engagement fades their trust and your revenue. It’s not just a customer service issue; it’s a growth blocker.

At Codewave, we craft Conversational AI solutions for hyper-personalized interactions at scale. Our AI assistants use NLP and ML to understand context & preferences to deliver human-like responses to your customers / people engaging with your brand online.

We use Dialogflow and IBM Watson to manage high query volumes while delivering fast, accurate responses. We design conversational flows that feel natural, intentional and easy to navigate–every interaction is smooth and intuitive for your customers.

We integrate AI with Google Translate to make multilingual support effortless. It handles repetitive tasks, assists with complex decisions, and scales with your growing needs.

With Codewave, You’ll See Real Results:

40%

Faster Responses

3x

Higher Customer Retention

50%

Lower Support Costs

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Reimagining Communication with Conversational AI Services

We are leading in redefining how businesses communicate. Conversational AI enables 24/7 real-time support, personalized customer interactions, and automation of repetitive tasks, freeing up your team for bigger priorities.

Answering repetitive questions takes time and slows your team down. Chatbots handle these tasks instantly, managing FAQs, tracking orders, and processing tickets so your team can focus on more significant issues.

We build AI-powered chatbots using Dialogflow and IBM Watson. They respond quickly to make it easy for customers to get what they need. We design simple, intuitive conversational flows that guide users effortlessly. The chatbot transfers conversations to your team for complex issues with all the context intact.

In action: During a busy sale day, the chatbot handles thousands of users at the same second, understands their queries, gives them quick recommendations and comparisons, all while transferring complex cases to live agents. This reduces wait times and keeps everything running smoothly, even during peak traffic.

Managing schedules, reminders, and follow-ups manually creates delays. Important tasks are overlooked, meetings are missed, and customers are left waiting. Traditional methods struggle to keep things organized, leading to frustration.

Virtual assistants handle these tasks instantly. They schedule appointments, send reminders, and follow up automatically. NLP in virtual assistants helps to analyze inputs  to understand and respond to user preferences. Tools like Google Calendar manage scheduling seamlessly, while Zapier ensures all systems are connected for smooth task automation.

In action: Imagine if a customer requests a service appointment. The virtual assistant checks availability, books a time slot, and sends a confirmation email in seconds. On the appointment day, it sends a reminder– everything runs smoothly without anyone following up manually.

Language barriers can make customers feel ignored and disconnected. Trust is lost when they can’t get answers in their preferred language and are likely to look elsewhere. 

We design AI solutions that provide seamless multilingual communication. Powered by NLP and integrated with Google Translate, our systems adapt to multiple languages while keeping the context intact. Customers get the answers they need without delays or miscommunication, no matter where they are.

In action: A customer asks about pricing in French, and the AI responds immediately with accurate details. Later, they continue the conversation in English, and the system switches effortlessly, ensuring a smooth experience.

Every conversation holds valuable insights– where customers drop off, hesitate, or lose interest helps you improve their experience and close gaps in communication. it’s difficult to know what’s working and what needs fixing without data.

We use conversational analytics to track customer interactions in real time. Hotjar shows exactly where users leave or get stuck, while Google Analytics highlights patterns and engagement trends. These insights help us refine chatbot flows, remove friction, and make conversations smoother and more effective.

In action: A user tries to book an appointment but stops at the time selection step. Conversational analytics flags this as a point of hesitation. The chatbot is updated to provide clearer options and a confirmation prompt, ensuring users can complete their bookings smoothly.

Customers want convenience, and voice interactions deliver just that. Whether it’s placing an order, finding information, or controlling smart devices– voice AI makes these tasks faster and easier. Traditional methods like navigating menus or typing out queries can feel slow and frustrating, especially on the go.

Our voice AI solutions use NLP to understand natural speech for users to interact effortlessly. We design voice-activated assistants and smart device control systems that respond accurately and adapt to user preferences. We use Amazon Alexa Skills Kit to build solutions that integrate seamlessly with your existing platforms to make voice interactions smooth and reliable.

In action: A customer uses a voice assistant to check product availability. The AI provides information instantly and suggests a nearby store for pickup, all without needing to type or navigate through menus.

Sales teams waste valuable time on repetitive tasks–qualifying leads, sending follow-ups, and scheduling meetings. These manual processes slow them down and leave less time to close deals.

Our AI-driven sales assistants handle these tasks efficiently. Salesforce Einstein and Outreach qualify leads based on real-time data, automate personalized follow-ups, and book meetings directly in your team’s calendar. Integrated with your CRM, they ensure every interaction is logged and tracked without requiring manual updates.

In action: The AI assistant instantly follows up with a lead, books a meeting, and updates the CRM—all in real-time, so the sales rep can focus on closing deals.

How your customers feel during a conversation matters. If they’re frustrated or upset, generic responses only make things worse. It’s easy to miss what they need without understanding their tone and lose their trust.

You can spot customer emotions with sentiment analysis in real time. Affectiva and MonkeyLearn pick up on tone and language and allow your AI to adjust responses instantly. A frustrated customer gets an empathetic reply, while a happy one is guided towards additional services or offers. At the same time, these systems log feedback, showing where interactions succeed and where they can improve.

In action: A customer chats in frustration about a delayed delivery. The system detects their tone, apologizes, and provides a priority resolution.  This will help you improve delivery updates in the future.

Nobody likes getting stuck on a call– long menus, repeated prompts, and unhelpful responses leave customers ready to hang up. Calls should feel easy, with answers just a question away.

We create AI-powered IVR systems that let customers skip the hassle. Using NLP, these systems understand natural speech and respond instantly. Twilio and Genesys enable smooth, accurate interactions to help customers check account details, resolve issues, or connect with the right team without any delays.

In action: A customer asks, “What’s my current balance?” The system answers immediately, then offers additional options like recent transactions or bill payments—all without requiring button presses or long waits.

Hiring can be slow and tedious. Screening resumes, scheduling interviews, and following up manually wastes hours and delays the process. Candidates expect quicker responses, and businesses need faster hiring cycles to stay competitive.

AI recruitment assistants handle these tasks efficiently. HireVue and Pymetrics screen resumes, match candidates to roles, and even conduct automated assessments to evaluate skills. Scheduling interviews becomes seamless, with automatic reminders to keep everything on track.

In action: A company posts a job opening and receives hundreds of applications. The AI recruitment assistant screens resumes, matches top candidates to the job requirements, and sends personalized emails inviting them to the next step. It also schedules interviews based on candidate and recruiter availability, sending automated reminders to ensure no one misses their slot.

Reaching the right audience at the right time is key to driving sales. Generic emails and delayed follow-ups don’t work—they leave leads uninterested and disengaged.

Marketing bots create meaningful, personalized interactions. They send targeted messages, respond instantly to inquiries, and guide customers through the sales journey. AI-powered bots tailor recommendations, trigger timely follow-ups, and keep prospects engaged until they convert.

In action: Imagine a customer abandons their cart. The bot immediately follows up with a personalized message, offers assistance, and highlights a limited-time discount, encouraging them to complete the purchase—all in real-time.

Chatbots need to work across your platforms to deliver a seamless experience. Without integration, they can’t connect with your mobile apps, websites, or software, leaving gaps in service and frustrating customers.

We integrate chatbots with CRMs, payment systems, and messaging channels to keep everything connected. We ensure chatbots pull real-time data using APIs and middleware–process requests, and update records instantly. This allows them to track orders, manage payments, and respond consistently across all platforms.

In action: A customer starts a chat on your website to ask about order tracking. The chatbot connects to your CRM, retrieves the tracking details, and shares them instantly. Later, the same customer uses your mobile app to request a return, and the chatbot processes the request without missing a beat.

Our Design-Driven Conversational AI Process

Building a Conversational AI system that truly works for your business requires technology and a focused, design-led approach.

Discovery and Requirement Analysis

We start by understanding your business inside out. What challenges are you solving? How are you engaging your customers? How are you welcoming new employees? Journey Mapping helps us define the experience you are delivering today and how AI can make it more delightful and valuable. This step involves identifying the right use cases for maximum impact.

Conversation Flow Design

Conversations should feel natural, not robotic. We design intuitive conversation flows that mimic human interactions. Whether it’s resolving a query or guiding a user through a process, every flow is tested for clarity, insightfulness and ease of use.

AI Model Development

Once the design is ready, we build robust AI models using platforms like IBM Watson and Rasa. These models are trained to understand user intent, detect context, and respond accurately. Our focus is on creating fast, adaptable, and scalable systems.

Integration and Deployment

A chatbot is only as good as its integrations. We connect your AI system to CRMs, payment gateways, and messaging platforms to ensure seamless functionality. Using Zapier and RESTful APIs, we ensure the AI works across apps, websites, and messaging channels without glitches.

Testing and Optimization

Before going live, we run extensive tests to fine-tune performance. Selenium ensures functionality under diverse conditions, while Bot Analytics platforms help us analyze conversation quality and identify areas for improvement. After deployment, we monitor and refine the system to ensure it adapts to your evolving needs.

Continuous Improvement

Once live, the learning doesn’t stop. Using analytics tools like Hotjar and Google Analytics, we monitor user interactions to gather insights. This data helps us optimize the system continuously, ensuring it delivers better results over time.

Empowering Industries with AI-Powered Conversations

We work with businesses ready to transform the way they communicate. From startups to global enterprises, over 400+ organizations rely on our Conversational AI solutions to solve challenges, improve interactions, and deliver meaningful customer experiences. Let’s reshape the way your business connects.

Healthcare
  • Voice Assistants simplify appointment scheduling and medication reminders, making care more accessible.
  • Symptom Checkers powered by NLP offer instant triage and guidance to patients, reducing strain on staff.
  • AI Chatbots integrate with EMRs to provide real-time updates on prescriptions and patient records securely.
Retail
  • AI-Powered Shopping Assistants offer personalized product recommendations based on customer behavior and preferences.
  • Chatbots handle order tracking, returns, and inventory checks in real-time, streamlining operations.
  • Voice Commerce lets customers search and shop using voice commands, enhancing convenience and engagement.
Energy
  • Smart Assistants provide real-time energy usage reports and personalized tips for efficiency improvements.
  • Predictive Analytics in Conversational AI proactively addresses billing queries and payment reminders.
  • Chatbots guide users through green energy programs and offer insights on renewable energy options.
  • Voice-Activated Banking enables customers to check balances, transfer funds, and secure payments via voice.
Education
  • Virtual Tutors powered by Conversational AI provide personalized learning experiences for students.
  • AI-Driven Chatbots handle course registration, fee queries, and student support efficiently.
  • Speech Recognition enables voice-based learning and interactive Q&A sessions, improving engagement.

Ready to Put Your Customer Support on Autopilot?

The Brains Behind the Conversations: Our AI Tech Stack

TechnologyPurpose/Functionality
Natural Language Processing (NLP)Enables AI to understand and process human language. Tools: Dialogflow, IBM Watson, Rasa.
Machine Learning (ML)Powers AI to learn from data and improve over time. Frameworks: TensorFlow, PyTorch, Amazon SageMaker.
Deep Learning

Enhances complex decision-making and pattern recognition. 

Tools: Keras, NVIDIA CUDA, Hugging Face Transformers.

Voice Recognition

Converts speech to text and enables voice-based interactions. 

Tools: Google Speech-to-Text, Microsoft Azure Speech SDK.

Sentiment Analysis

Detects customer emotions to tailor responses. 

Tools: MonkeyLearn, Vader, Aylien.

Cloud ComputingProvides scalability and high availability for AI solutions. Platforms: AWS, Google Cloud, Microsoft Azure.
Conversational Analytics

Tracks and optimizes chatbot performance. 

Tools: Botpress Analytics, Google Analytics.

Integration Tools

Ensures seamless connection with CRMs, payment gateways, and apps. 

Tools: Zapier, RESTful APIs, Salesforce APIs.

Clients Don’t Just Trust Us—they Tell the World Why

From startups to global enterprises, businesses count on our Conversational AI solutions to improve interactions, automate workflows, and scale operations. But don’t just take our word for it—see what they have to say.

See Our Success Stories in Action

We’ve helped DeFi teams launch secure platforms, handle million-dollar volumes, and scale trading operations. From instant swaps to deep liquidity, our DEX solutions deliver what traders expect.

We transform companies!

Codewave is an award-winning company that transforms businesses by generating ideas, building products, and accelerating growth.

Frequently asked questions

Conversational AI enables systems to understand and respond to human language naturally. It helps businesses provide 24/7 support, personalize customer experiences, handle high query volumes, and improve operational efficiency—all while reducing costs and boosting customer satisfaction.

We follow a design thinking-led approach, focusing on understanding your specific business needs and user expectations. From discovery and intuitive conversation flow design to robust development and seamless deployment, we ensure every AI solution is user-friendly, scalable, and aligned with your goals.

Conversational AI delivers value across industries like e-commerce, healthcare, finance, energy, education, and more. For instance, it assists with appointment scheduling in healthcare, automates FAQs in retail, and enhances user support in financial services.

We use Natural Language Processing (NLP), Machine Learning, Deep Learning, Sentiment Analysis, and Cloud Computing. Tools include Dialogflow, Rasa, IBM Watson, and Google Cloud, ensuring cutting-edge, adaptable solutions.

Timelines depend on project complexity. Basic solutions take 4-8 weeks, while advanced, enterprise-level systems may take 3-6 months. We provide regular updates and ensure timely delivery tailored to your requirements.

Yes, we prioritize security with data encryption, secure API integrations, and compliance with standards like GDPR and HIPAA. We also offer on-premise deployment options for industries with strict data security needs.

Yes, our solutions integrate seamlessly with CRMs, customer support platforms, and custom-built applications. We customize integration strategies to align with your existing tech stack and workflows.

We perform rigorous testing for intent recognition, conversation flows, and integrations. Post-deployment, we monitor performance with analytics and continually optimize the solution to enhance effectiveness.

Absolutely. Conversational AI supports multiple languages, enabling global businesses to communicate effectively with diverse audiences. This ensures a consistent and personalized experience across regions.

By engaging prospects in real time, AI-driven chatbots recommend products, assist with upselling, and follow up on abandoned carts. Predictive analytics also help identify opportunities, driving conversions.

Conversational AI reduces support costs, increases efficiency, and improves customer retention. Businesses often see a reduction in operational costs of up to 30% and higher customer satisfaction scores.

Yes, our solutions are built for scalability. Whether you handle hundreds or thousands of interactions daily, Conversational AI can grow with your business, maintaining speed and quality.

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