Artificial Intelligence Video Chatbot Services
Video chatbots: Your 24/7 virtual face for business.
Video chatbots, with talking AI avatars, help you connect with customers in real-time offering quick, human-like responses, reducing wait times and improving engagement. You can offer personalized support, engage users visually, and practically respond to every query in 30 seconds. Codewave designs video chatbots for instant, human-like engagement customized for your business needs.
We understand your customers’ needs and the experience you want to deliver—user interaction, personalization, and a seamless onboarding process. Leveraging platforms like Heygen & Synthesia, we create custom AI avatars that bring a human-like presence to your digital interactions. We integrate advanced context management through OpenAI’s GPT, enabling your chatbot to provide contextually relevant responses that adapt dynamically based on the conversation flow. This combination allows your chatbot to handle complex, multi-turn conversations while delivering an engaging and personalized user experience.
Custom model training for the bot ensures that it learns from interactions and keeps improving. You get a fully customized, scalable solution that adapts to your business and supports long-term growth.
With our video chatbots, you can resolve queries 40% faster and increase engagement by 60%. Expect personalized experiences, 24/7 support, and smoother customer interactions—all while saving time and resources.
Experience the Codewave difference: Video chatbots redefined.
24/7
Availability for customer support
99.9%
Accuracy in response generation
Instant
Personalized video interactions
90%
Automation of repetitive customer queries
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Human-Like AI, Personalized Service
It’s time to engage your customers like never before. Our AI video chatbots help your customers enjoy responses in a second, boosting customer retention rates by 2x. This way, your audience is always connected, engaged, and coming back for more.
Incorporating video elevates chatbot interactions for dynamic and personalized conversations.
We use HeyGen to create AI avatars with customizable faces, voices, and expressions. These avatars deliver human-like video interactions, with accurate lip-syncing and natural expressions. They can speak multiple languages, adopt accents, and adjust tone and expressions to suit the conversation. This makes customers’ experience more authentic and engaging.
Moreover, we use Rasa NLU to process user intents, ensuring the chatbot understands and responds appropriately. Botpress supports multi-turn dialogues, ensuring continuity in conversation.
For example, If the patient appears anxious or confused, the AI avatar adjusts its tone and expression to be more comforting and reassuring. It can provide detailed explanations or connect the patient to a human specialist if needed.
Face-to-face interaction helps users resolve complex technical setups or troubleshoot software issues in real time. Agora Video SDK ensures low-latency, high-definition video streaming, perfect for customer support and live consultations. Twilio Video integrates seamlessly with websites or mobile apps for instant video communication. Cloudflare Stream provides a robust, scalable platform that delivers video content quickly and securely to users worldwide.
For instance, a SaaS company offers real-time video assistance for onboarding. A customer gets a step-by-step demo via video, guided by the chatbot, ensuring they easily understand the product features and setup process.
Communicating through text, voice, and video becomes seamless with multimodal AI. We use IBM Watson’s NLP for advanced natural language understanding for chatbot to process and respond to varied inputs. Google Cloud Speech-to-Text facilitates quick voice-to-text conversion and real-time interaction. DeepAI’s Facial Recognition helps assess user emotions in video chats for a more personalized experience. This combination ensures your chatbot delivers dynamic, engaging, and intelligent conversations across multiple modes.
For example, a customer inquires about services via text and then switches to voice for a more detailed conversation. The chatbot quickly adapts to the voice input while also adjusting responses based on the user’s emotional tone detected via video.
Tracking user actions, such as clicks, purchases, and browsing history, enables the chatbot to offer personalized experiences. We use Qualtrics XM to capture real-time behavioral data and uncover key trends. Lexalytics Sentiment Analysis helps the chatbot detect user emotions from their messages for an empathetic response. These insights allow the chatbot to offer context-aware suggestions and dynamic product offerings–that align perfectly with user needs at each touchpoint.
For instance, a user frequently asks about discounts or product pricing. The chatbot recognizes this behavior and personalizes responses by offering targeted discounts, product comparisons, and real-time promotions,– improves engagement and conversion.
We focus on refining the chatbot’s ability to learn from user interactions to improve performance. Snips NLU accurately identifies intents and extracts key information, enabling the chatbot to understand user queries better. DeepAI’s Video Processing API enhances the quality of video interactions by improving real-time video rendering, making experiences smoother. TensorFlow Lite optimizes the chatbot’s performance, ensuring it responds quickly and scales effectively even under heavy user demand.
For instance, A user asks about product availability, and the bot, having optimized its training, provides a precise, quick, and contextually relevant video answer– enhanced performance over time.
We provide consistent interactions across mobile apps, websites, and messaging platforms like WhatsApp and Facebook Messenger, ensuring a unified user experience. We use Twilio Flex for direct API integration in apps–WhatsApp and Facebook Messenger, for unified communication workflows. Agora’s SDK supports ultra-low-latency streaming, critical for uninterrupted video chats in customer-facing environments. Vonage APIs provide adaptive bandwidth management and cross-platform deployment for scalable video chatbot operations in mobile, web, and desktop applications.
For example, a retail customer begins a conversation on your website, then continues on a mobile app while shopping in-store. The video chatbot picks up the context, provides personalized assistance, and completes the conversation– a unified user journey across touchpoints.
Video Chatbot Solutions Powered by AI
AI video chatbots convert leads 3x faster and speak your brand’s language. They match your business identity with 100% customizable branding, delivering real, measurable results.
Healthcare Video Assistance
AI-powered video chatbots handle triage, scheduling, and follow-ups. Infermedica API analyzes symptoms, Zoom for Healthcare provides secure video consultations, and WellSky APIs manage follow-ups for a seamless care experience.
For instance, a patient with severe migraines reports symptoms, connects to an AI twin of a neurologist via secure video, and schedules a follow-up—all in one streamlined process.
Virtual Sales Advisor
Video bots enhance buying decisions with personalized demos and real-time assistance. ManyChat automates conversations, AnyClip Video AI provides product details during interactions, and BlueJeans Meetings enables seamless virtual sales presentations.
For example, a user exploring smart home devices sees a tailored demo of a thermostat, gets live answers to questions, and makes an informed purchase.
Education and E-Learning Bot
AI bots enhance e-learning with interactive video lessons and personalized guidance. Kaltura handles video hosting, IBM Watson Assistant offers NLP-driven responses, and HapYak adds quizzes and feedback to keep students engaged.
For example, a biology student takes a video lesson, completes a quiz, receives instant feedback, and gets suggestions for follow-up topics based on their performance.
Feedback and Survey Video Bots
AI-powered video bots make collecting feedback engaging and effective. SurveyMonkey’s Video Surveys combine videos with questions, Vidyard delivers interactive visual prompts, and Qualtrics analyzes responses for actionable insights.
For example, a customer receives a video asking for feedback after a purchase. The bot records responses, analyzes sentiment, and provides insights to improve the customer experience.
Onboarding and Employee Training
AI-powered video chatbots simplify onboarding and training with interactive content. Docebo personalizes training modules, Camtasia creates step-by-step video tutorials, and Trivie uses AI to boost knowledge retention and performance.
For instance, new hires access AI-guided video tours of company policies and tools, get real-time answers to questions, and receive tailored training based on their progress.
Dispute Resolution and Claims Management
AI video chatbots simplify claims and dispute handling by automating claim intake, evidence submission, and updates. Zendesk integrates video chat for real-time support, Trello tracks claims visually, and LexisNexis analyzes legal language for fast insights.
For example, a customer files a claim via chatbot, uploads documents, and receives real-time status updates, ensuring a smoother resolution process.
The Codewave Process: Delivering High-Impact Video AI Bots
We deliver AI video chatbots that don’t just meet your needs – but grow with you. Our process focuses on 5x scalability, ensuring your platform grows effortlessly while delivering integrated, reliable interactions. With us, you’re set for the future – no bottlenecks, just smooth performance.
Understand Your Business Goals
First, we talk to you to understand what you want to achieve with the chatbot. We use a discovery workshop to identify your key objectives – be it boosting customer support, automating sales, or streamlining employee training. This approach helps us tailor the chatbot solution precisely to your needs.
Design a Customized Solution
We tailor the chatbot to your specific needs by using the Design Thinking method. Your user journey is mapped out, and features like AI-powered video assistance, personalized recommendations, and automated responses are selected. Each workflow addresses challenges– high-volume inquiries and employee training, ensuring alignment with your goals.
Pick the Right Tools
To build an effective chatbot, choosing the right tools is key. We use Botpress to handle conversations naturally and SendBird for real-time messaging. These tools ensure your chatbot is responsive, reliable, and easy to integrate with your current systems to deliver the best user experience.
Build and Test the Chatbot
Before we go live, we create a working prototype to see how it performs in real-world scenarios. We evaluate its response accuracy, loading speed, video or multimedia quality, and overall usability. This phase ensures the chatbot doesn’t just work but actually enhances the user experience.
Deploy It Across Platforms
Once it’s ready, we launch the chatbot on your preferred platforms. Whether it’s your website, app, or even WhatsApp, we ensure 100% seamless integration with existing platforms, making it fully operational and hassle-free. The setup is quick, and you’re ready to instantly engage users.
Optimize and Improve
We actively monitor the chatbot’s performance metrics, such as response time, user satisfaction scores, and engagement rates. Based on real-time feedback, we refine responses, resolve identified issues, and introduce feature updates. This ensures the chatbot remains accurate, efficient, and aligned with your evolving business needs.
Best-in-Class AI Chatbot Tools
We’re here to change the way you interact with customers using our Best-in-Class AI Chatbot Tools. With a 70% reduction in average query handling time, your customers get quicker, smarter responses. It’s all about smooth, real-time support.
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| AI & Machine Learning |
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| Video Streaming & Analysis |
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| Voice Recognition |
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| User Engagement & Analytics |
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| Video AI/Computer Vision |
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| Chatbot Development Frameworks |
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| Cloud Services for Hosting & Scalability |
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| Security & Privacy |
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| Sentiment Analysis |
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The Codewave Client Landscape
We’re 10x thinkers, driving extreme-value innovation. Defying the traditional, we collaborate with 400+ businesses globally, from startups to governments. Human-centric design meets emerging tech.
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What to expect working with us.
We transform companies!
Codewave is an award-winning company that transforms businesses by generating ideas, building products, and accelerating growth.
Frequently asked questions
An AI Video Chatbot is an interactive virtual assistant that uses video avatars and AI to communicate with users. It creates a more human-like experience, engaging customers in real-time through video-based conversations.
Unlike text-based chatbots, AI Video Chatbots use video avatars to provide a more personal touch. They mimic human expressions, making interactions more engaging and impactful while still delivering quick and accurate responses.
AI Video Chatbots are ideal for industries like healthcare, retail, education, insurance, transportation, and more. They streamline communication, enhance customer engagement, and automate repetitive tasks.
Look for multilingual support, seamless integrations, advanced analytics, and customizable video avatars. These features ensure better communication, real-time assistance, and alignment with your brand.
Yes, they provide quick, accurate, and engaging responses, improving the overall user experience. With 24/7 support, they ensure your customers get the help they need anytime.
We tailor the chatbot’s design, features, and avatar to match your brand identity. Our team ensures it aligns with your business needs and resonates with your audience through customized interactions.
Yes, our chatbots can communicate in multiple languages. This feature helps you engage a global audience effectively while ensuring accurate and culturally appropriate responses.
For most businesses, we deliver a fully functional chatbot within 4-6 weeks. Complex projects involving custom integrations or features may take up to 12 weeks.
Absolutely! Our chatbots integrate seamlessly with CRMs, marketing tools, and customer service platforms, ensuring smooth data flow and efficient operations.
Security is our priority. We implement end-to-end encryption, secure storage, and compliance with standards like GDPR. Your data is always protected with robust safeguards.
Yes, we offer full customization for the avatar’s appearance, voice, gestures, and personality. Our team helps create an avatar that aligns perfectly with your brand’s identity.
You get an analytics dashboard with insights into engagement rates, user satisfaction, and common queries. These metrics help you refine your chatbot and improve your customer experience strategy.
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