Business Outcomes & Strategic Impact
| Metric | Impact Achieved |
|---|---|
| Breakdown Resolution Time | Reduced from 5.5 hrs → 2.8 hrs (⬇️ 51%) |
| Fleet Downtime Costs | Saved ₹45 Cr/year through faster turnarounds |
| System Adoption | 92% of truck drivers onboarded in 6 months |
| Customer Satisfaction (CSAT) | Jumped from 6.2 → 8.7 post-rollout |
| First-Call Resolution | Achieved 89% success on first service dispatch |
| Engineer Travel Time | Reduced by 35% with optimized routing |
| Operational Cost Reduction | Lowered total ops spend by 28% |
| Platform Reliability | 99.95% uptime, handling 500+ concurrent cases |
Ashok Leyland, a market leader in commercial mobility, faced systemic challenges in managing highway breakdowns:
- Manual dispatch processes
- Uncoordinated service networks
- Zero real-time visibility, and
- Rising delivery failures
This resulted in loss of trust, unplanned delays, and significant revenue leakage
The Business Challenge
Strategic Solution by Codewave
Goal: Build an intelligent emergency response system connecting drivers, dealers, and engineers in real time with centralized control and complete transparency.
- Driver App: One-tap emergency reporting, live location, and engineer tracking.
- Dealer Portal: Case assignments, parts inventory, and routing interface.
- Engineer App: GPS navigation, worklogs, and resolution updates.
- Admin Command Center: Real-time dashboards, service KPIs, escalation workflows.
- Assignment Engine: Algorithmic dealer mapping (proximity, availability, skill match).
| Layer | Details |
|---|---|
| Mobile | Native Android/iOS (Swift, Kotlin), GPS, offline support |
| Web | Angular.js dashboards for admins and dealers |
| Backend | Node.js + Express, REST APIs, Socket.io for real-time |
| Database | MongoDB (via AWS), Redis for caching |
| Cloud | AWS – auto-scaling, VPC, IAM, CloudWatch |
| Location | Google Maps API – real-time navigation, geofencing |
| Security | JWT, RBAC, SSL/TLS, VAPT compliant |
| DevOps | Docker, Jenkins, AWS CI/CD pipelines |
Technology Stack
Why This Matters
This initiative transformed a reactive, manual support process into a strategic uptime differentiator positioning Ashok Leyland as a forward-thinking OEM in the logistics ecosystem.
Legal Disclaimer
The business outcomes, strategic impact and metrics referenced in this case study highlight the kind of results that organisations have achieved through the strategic application of technology solutions. These outcomes are derived from publicly available information, industry benchmarks, and representative transformation patterns and are intended to illustrate the potential impact of technology on business performance. Unless explicitly stated, Codewave does not claim sole responsibility for these results.
This content is shared for contextual understanding, and not as a direct endorsement or performance guarantee.
